Effective Date: 10/11/2025
1. Introduction
Techno First Ltd. we are committed to providing timely and effective support to our clients, users, and stakeholders. This Support Policy outlines how you can access our support services, the types of assistance available, and our commitments to you.
2. Scope of Support
Our support covers:
Assistance with our products, services, and solutions.
Guidance for troubleshooting technical issues.
Help with account, registration, or service-related queries.
5. Support Hours
Our support team is available.
6. Customer Responsibilities
To ensure effective support, customers should:
Provide accurate and complete information about the issue.
Follow any instructions or guidance provided by the support team.
Maintain any required software or system prerequisites for troubleshooting.
7. Limitations
Our support does not cover:
Issues caused by third-party software or hardware outside our control.
Unauthorized modifications to our products or services.
General IT support unrelated to our offerings.
8. Updates to This Policy
We may update this Support Policy periodically. The latest version will be posted on our website with the effective date.
